9/11 Memorial & Museum Guided Tour, Ground Zero NYC

KTLY800450

9/11 Memorial & Museum Guided Tour, Ground Zero NYC, photo 3

9/11 Memorial & Museum Guided Tour, Ground Zero NYC, photo 4

New York, USA

Non-refundable

This ticket cannot be cancelled and is non-refundable

About this tour

Walk the footprints of the Twin Towers on a 90-minute guided tour of Ground Zero, where your guide covers how the events of September 11, 2001 unfolded and reshaped New York. You'll see the twin reflecting pools and the Memorial Glade honoring rescue and recovery workers, with entry to the 9/11 Memorial included. The visit continues with two hours in the 9/11 Museum on your own, built below ground on the site where the towers once stood, filled with artifacts, personal stories, and recorded testimony.

Highlights

Stand at the twin reflecting pools set in the exact footprints of the Twin Towers
See museum artifacts, personal belongings, and multimedia displays that trace the events of 9/11
Visit the Memorial Glade, dedicated to rescue and recovery workers
Learn the lead-up to the attacks and their global aftermath from your guide
See the bronze parapets ringing the pools, inscribed with the names of nearly 3,000 people killed in the 2001 attacks and the 1993 bombing
Look for the Survivor Tree, a pear tree pulled from the wreckage and nursed back to health on the plaza
Inside the museum, see the slurry wall that held back the Hudson River and the Last Column from the recovery effort

Places You Will Visit

Open map

9/11 Memorial & Museum New York, USA 5 tours & tickets

Included / Excluded

90-minute guided walking tour of Ground Zero
Entry to the 9/11 Memorial
Two-hour self-guided visit of the 9/11 Museum

What to Expect and How Your Visit Works

The tour begins with a 90-minute guided walk around Ground Zero, the site in Lower Manhattan where the Twin Towers stood until September 11, 2001. Your guide walks you through how the day unfolded and its wider impact while you take in the open-air memorial plaza, including the two reflecting pools set in the towers' footprints. The plaza is a quiet, reflective place, so visitors are asked to keep a respectful demeanor.

Afterward you'll have about two hours to explore the 9/11 Museum on your own. Built largely below ground on bedrock, it holds the Historical Exhibition tracing the events of the day, the Memorial Exhibition honoring the victims, Foundation Hall with the Last Column, and the Survivor Staircase, alongside recorded testimony and photographs. Many find the exhibits emotionally heavy, so pace yourself. Security screening applies at the museum entrance, similar to an airport, and large bags and luggage are not permitted with no storage on site, so arrive about 30 minutes early. There's no set dress code, but comfortable walking shoes are a good idea. The nearest subway stops are Fulton Street (A, C, J, Z) and WTC Cortlandt (1), both a short walk from the site. Hours can shift, so check the official site before you go.

Weather in New York

Today 59°F15°C 43°F6°C Rain 0%

Today 62°F17°C 36°F2°C Rain 0%

Tomorrow 66°F19°C 50°F10°C Rain 0%

Mon, Oct 26 70°F21°C 51°F11°C Rain 0%

Tue, Oct 27 62°F16°C 53°F12°C Rain 0%

Wed, Oct 28 56°F13°C 51°F11°C Rain 1%

Thu, Oct 29 61°F16°C 51°F11°C Rain 4%

Local time 1:09 AM, UTC-04:00

Available Days / Times

Monday : 10:15, 10:30, 13:00, 15:00
Tuesday : 10:15, 10:30, 13:00, 15:00
Wednesday : 10:15, 10:30, 13:00, 15:00
Thursday : 10:15, 10:30, 13:00, 15:00
Friday : 10:15, 10:30, 13:00, 15:00
Saturday : 10:15, 10:30, 13:00, 15:00
Sunday : 10:15, 10:30, 13:00, 15:00

Last updated: Oct 23, 2026

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FAQs

How much do 9/11 Memorial & Museum tickets cost?

Prices depend on age and membership status. See the official website for current rates.

Should I book tickets in advance?

Yes. Booking online ahead of time secures your entry and helps you avoid long lines, especially in busy periods.

How long does the visit take?

This tour runs roughly 3.5 hours total: a 90-minute guided walk of Ground Zero plus about two hours on your own in the museum.

Can I take photos inside?

Photography is allowed in most areas, but flash may be restricted in certain exhibits.

Is there anything I can't bring in?

Large bags and luggage aren't permitted, and there are no storage facilities, so travel light.

Is the museum appropriate for children?

The museum includes sensitive content that may not suit all children, so parents should use their own judgment.

Where do we meet for the tour?

The meeting point is at 185 Greenwich St in Lower Manhattan, right by the World Trade Center site.

Is the site wheelchair accessible?

Yes, the 9/11 Memorial & Museum is fully wheelchair accessible.

Are restrooms available?

Yes, restrooms are available for visitors on site.

Why are the reflecting pools called "Reflecting Absence"?

The two pools sit in the exact footprints of the North and South Towers, with water falling in from all four sides. The design, named Reflecting Absence, marks the empty space where the towers once stood.

What is the Survivor Tree?

It's a pear tree that was recovered from the wreckage of the World Trade Center and nursed back to health. It now grows on the memorial plaza among hundreds of other trees.

What can I see inside the museum?

The museum is built down to bedrock and holds remnants of the buildings, the slurry wall that held back the Hudson River, the Last Column from the recovery, and a large collection of personal artifacts, photos, and recorded testimony.

Can I visit the memorial plaza without a museum ticket?

Yes. The open-air memorial plaza is free to walk through at any time, but the museum itself requires a paid, timed-entry ticket.