9/11 Memorial & Museum Tickets: Family Pass

KTLY658391

9/11 Memorial & Museum Tickets: Family Pass, photo 3

9/11 Memorial & Museum Tickets: Family Pass, photo 4

New York, USA

Non-refundable

This ticket cannot be cancelled and is non-refundable

About this tour

This family pass covers admission to the 9/11 Memorial & Museum in Lower Manhattan for two adults and three children or young adults ages 7 to 17. Entry includes the museum's exhibitions and films, where you'll walk through artifacts pulled from Ground Zero, personal belongings, photographs, and recorded testimony tracing the attacks of September 11, 2001. Access to the outdoor memorial plaza, with its two reflecting pools set in the footprints of the Twin Towers, is free. Plan on a couple of hours to take it all in.

Highlights

Two reflecting pools set in the footprints of the Twin Towers, framed by parapets inscribed with the victims' names
Museum exhibits: artifacts from Ground Zero, personal belongings, and recorded testimony
Memorial Glade honoring the rescue and recovery workers
Historical exhibition tracing the attacks and their worldwide impact
The Last Column in Foundation Hall, the final steel beam removed at the end of the recovery effort
The slurry wall that held back the Hudson River, left in place deep below ground at bedrock

Places You Will Visit

Open map

9/11 Memorial & Museum New York, USA 5 tours & tickets

Included / Excluded

Admission for two adults and three children or young adults (ages 7-17)
Access to exhibitions and films
Entry to the outdoor memorial (free)

What to Know Before Your Visit

The museum sits below ground at the World Trade Center site, following the descent to bedrock where the towers once stood. Inside, the Historical Exhibition lays out the events of September 11 and the 1993 bombing, while the Memorial Exhibition honors those who were killed. In Foundation Hall you'll see the Last Column, removed at the close of the recovery effort, along with the Survivor Staircase and a stretch of the slurry wall that held back the Hudson River. Multimedia displays carry news footage, audio, and photographs, and later sections look at the rebuilding of the site.

The outdoor memorial plaza stays open to the public without a ticket and is a quiet place for reflection, so it's worth walking the two reflecting pools either before or after the museum. Security screening at the museum entrance works much like an airport, so give yourself extra time, and note that large bags and luggage aren't allowed and there's no storage on site. Opening hours shift through the year, so check the official website before you go. There's no formal dress code, but given the solemn nature of the place, dressing respectfully and wearing comfortable shoes for a fair amount of walking is a good idea. Getting there is easy by subway: take the A, C, J, or Z to Fulton Street, or the 1 to WTC Cortlandt, both a short walk from the site.

Weather in New York

Today 68°F20°C 46°F8°C Rain 0%

Today 58°F14°C 42°F5°C Rain 0%

Tomorrow 62°F16°C 36°F2°C Rain 0%

Sun, Oct 25 66°F19°C 50°F10°C Rain 0%

Mon, Oct 26 70°F21°C 51°F11°C Rain 0%

Tue, Oct 27 62°F16°C 53°F12°C Rain 0%

Wed, Oct 28 56°F13°C 51°F11°C Rain 2%

Local time 8:47 PM, UTC-04:00

Available Days / Times

Monday : 09:00, 09:30, 10:00, 10:30, 11:00, 11:30, 12:00, 12:30, 13:00, 13:30, 14:00, 14:30, 15:00, 15:30, 16:00, 16:30, 17:00, 17:30
Tuesday : 09:00, 09:30, 10:00, 10:30, 11:00, 11:30, 12:00, 12:30, 13:00, 13:30, 14:00, 14:30, 15:00, 15:30, 16:00, 16:30, 17:00, 17:30
Wednesday : 09:00, 09:30, 10:00, 10:30, 11:00, 11:30, 12:00, 12:30, 13:00, 13:30, 14:00, 14:30, 15:00, 15:30, 16:00, 16:30, 17:00, 17:30
Thursday : 09:00, 09:30, 10:00, 10:30, 11:00, 11:30, 12:00, 12:30, 13:00, 13:30, 14:00, 14:30, 15:00, 15:30, 16:00, 16:30, 17:00, 17:30
Friday : 09:00, 09:30, 10:00, 10:30, 11:00, 11:30, 12:00, 12:30, 13:00, 13:30, 14:00, 14:30, 15:00, 15:30, 16:00, 16:30, 17:00, 17:30
Saturday : 09:00, 09:30, 10:00, 10:30, 11:00, 11:30, 12:00, 12:30, 13:00, 13:30, 14:00, 14:30, 15:00, 15:30, 16:00, 16:30, 17:00, 17:30
Sunday : 09:00, 09:30, 10:00, 10:30, 11:00, 11:30, 12:00, 12:30, 13:00, 13:30, 14:00, 14:30, 15:00, 15:30, 16:00, 16:30, 17:00, 17:30

Last updated: Oct 22, 2026

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FAQs

What does the family pass cover?

It covers museum admission for two adults and three children or young adults ages 7 to 17, plus access to the exhibitions and films. Entry to the outdoor memorial plaza is free for everyone.

Do I need to book tickets in advance?

Yes. Booking online ahead of time is strongly recommended to secure your entry time and skip the longer ticket lines, especially during busy periods.

How long should I plan for my visit?

Most visitors spend about two to three hours between the memorial plaza and the museum exhibitions.

Can I take photos inside?

Photography is allowed in most areas, though flash may be restricted in certain exhibits. The space is somber, so keep it low-key out of respect.

Can I bring bags into the museum?

Large bags and luggage aren't permitted, and there's no storage facility on site, so travel light. Security screening at the entrance is similar to an airport.

Is the museum appropriate for children?

The historical exhibition includes emotionally heavy and sensitive content, so parents should use their own judgment. The family pass covers children ages 7 to 17.

Are guided tours included?

Guided tours are offered separately for an added fee and aren't part of this ticket. Check the official website for schedules and booking.

Is the site wheelchair accessible?

Yes, the 9/11 Memorial & Museum is fully wheelchair accessible.

Are restrooms available on site?

Yes, restrooms are available for visitors.

Why is the memorial design called "Reflecting Absence"?

The memorial centers on two reflecting pools set in the exact footprints of the North and South Towers, with water cascading in from all four sides. The sunken, empty centers give the design its name.

Whose names are inscribed around the pools?

The bronze parapets ringing the pools carry the names of the nearly 3,000 people killed in the September 11, 2001 attacks and the 1993 World Trade Center bombing.

What is the Survivor Tree?

It's a Callery pear tree that was pulled from the wreckage at Ground Zero and nursed back to health. It now grows on the memorial plaza among hundreds of other trees.

Is there anything near the memorial worth combining with a visit?

The site sits in Lower Manhattan close to the Oculus transit hub, One World Observatory, and Battery Park, so it pairs easily with a wider day around the area.